Tucson, Arizona Oct 9, 2024 (Issuewire.com) - RIGHTSURE, INC, North America's Most Awarded insurance firm, renowned for its coverage offerings from pets to jets in 42 states and its team of Famously Friendly Humans, is proud to announce its latest technological advancement. In partnership with Liberate Innovations, Inc., RIGHTSURE has integrated cutting-edge Voice AI technology to provide customers with instant phone support and zero hold time.
RIGHTSURE faced the challenge of managing an increasing call volume in a competitive labor market. Determined to find a solution that matched their commitment to exceptional customer experience, RIGHTSURE partnered with Liberate to implement a system that offers a personal touch without the wait time.
“We wanted a solution that aligns with our mission of delivering an exceptional customer experience while preventing clients from waiting on hold,” said Jeffery Arnold, founder of RIGHTSURE. “Liberate’s Voice AI allows us to do just that.”
Liberate's Voice AI addresses staffing challenges while improving policyholder services. “We offer well-trained, friendly AI agents that never have a bad day, at a lower cost than hiring and training employees,” explains Amrish Singh, CEO of Liberate. The AI platform’s flexibility allows agencies to customize the agent's voice, language, and conversation style to best fit their region and brand. Additionally, the platform seamlessly integrates with existing systems to manage insurance workflows efficiently, ensuring callers receive comprehensive assistance.
RIGHTSURE’s integration with Liberate’s Voice AI includes bilingual capabilities, offering quotes and assistance in both English and Spanish. When necessary, the AI transfers calls to RIGHTSURE's team of Famously Friendly Humans, ensuring a seamless and personalized customer experience. “The speed with which we imagined, designed, and deployed our AI solution was astounding,” says Arnold. “Liberate’s team worked closely with us to create a solution that reflects our unique brand.”
With Voice AI now operational, RIGHTSURE is already seeing significant benefits, including enhanced 24/7 customer service and the ability to scale efficiently. “
RIGHTSURE Partners with Liberate Innovations to Launch Revolutionary Voice AI Technology - IssueWire
